Topics about customers services, customers experiences & sales in French and in English

In English:

SERVICE EXPERIENCE

SERVICE EXPERIENCE
ENTRY OF EMAILS SERVICE
EXTENDED SECURITY PROGRAM
PREPAID MAINTENANCE
LOYALTY SERVICE UNDER WARRANTY
ABSORPTION OF FIXED OPERATIONS
HOURS PAID BY CUSTOMERS

CUSTOMER EXPERIENCE STANDARDS
TRAINING CERTIFICATE

SALES EXPERIENCE
ENTERING PURCHASE EMAILS
PURCHASING EXPERIENCE

PURCHASE
USED-NEW RATIO

CERTIFIED USED VEHICLES
RENTAL PENETRATION
GLOBAL PENETRATION

FOLLOW-UP OF POTENTIAL CUSTOMERS
POTENTIAL CUSTOMER FOLLOW-UP WITHIN THE HOUR
CONSIDERATION

In French:

EXPÉRIENCE SERVICE

EXPÉRIENCE DE SERVICE (ISN)
SAISIE DE COURRIELS SERVICE
PROGRAMME SECURITAIRE PROLONGÉ (PSP)
ENTRETIEN PRÉPAYÉ
FIDÉLISATION SERVICE SOUS GARANTIE
ABSORPTION DES OPERATIONS FIXES
HEURES/BR PAYÉES PAR LES CLIENTS

NORMES DE L’EXPÉRIENCE CLIENT
CERTIFICATION DE FORMATION

EXPÉRIENCE DE VENTE (IAN)
SAISIE DE COURRIELS ACHAT
EXPÉRIENCE ACHAT

ACHAT
RATIO OCCASION-NEUF

VÉHICULES D’OCCASION CERTIFIÉS (VOC)
PÉNÉTRATION DE LA LOCATION NCF
PÉNÉTRATION GLOBALE NCF

SUIVI DES CLIENTS POTENTIELS
SUIVI DU CLIENT POTENTIEL DANS L’HEURE
CONSIDÉRATION